Refund Policy

Subscription Plans

• 3-Day Money-Back Guarantee: Full refund available within 3 working days (72 hours) of purchase for monthly and annual subscriptions.
• Partial Refunds: After the 72-hour period, refunds are calculated based on the unused portion of the subscription period.
• Corporate Plans: 3 working days (72 hours) evaluation period with full refund available for enterprise subscriptions.

Individual Course Purchases

• 3-Day Guarantee: Full refund available within 3 working days (72 hours) if you are not satisfied with the course content.
• Completion Limit: Refunds are only valid if less than 30% of course content has been accessed within the 72-hour window.
• Quality Issues: Full refund available at any time within 72 hours if course content has technical issues or quality problems.

Personal Tutoring Services

• Session-Based Refunds: Unused tutoring sessions can be refunded within 3 working days (72 hours) of purchase.
• Satisfaction Guarantee: If not satisfied with the first tutoring session, a full refund for that session is available within 72 hours.
• Tutor Changes: Free tutor reassignment available within the subscription period, with no refund penalties for switching tutors.

How to Request a Refund

1. Contact our support team at HELP@aivanabraynor.org.in
2. Include your order number, reason for refund, and any relevant details
3. Our team will review your request within 48 hours
4. Once approved, refunds are processed within 5-7 business days

Refund Methods

• Original Payment Method: Refunds are typically processed to the original payment method used
• Bank Transfer: For UPI and net banking payments, refunds are transferred to your bank account
• Credit/Debit Cards: Card refunds may take 7-14 business days to appear on your statement
• Digital Wallets: Wallet refunds are processed within 24-48 hours

Extended Refund Eligibility

We may offer extended refund windows in the following situations:

• Technical issues preventing access to purchased content
• Medical emergencies or personal hardship (case-by-case basis)
• Platform-wide service disruptions lasting more than 48 hours
• Content quality issues identified by our quality assurance team

Partial Refunds

In some cases, we may offer partial refunds based on usage and circumstances. This is calculated based on the unused portion of your subscription or the content you haven't accessed.